| Pivotal
core competencies – for Sales Professionals |
Pivotal
core competencies – for Managers |
- Professional Selling Skills
- Advanced Consultative Selling
- Managing the Complex Sale
- Key Account Management
- Negotiation Skills
- Presenting to Groups
- Effective Exhibitions
- Dynamic Demonstrations
- Time and Territory management
- Making Appointments by phone
- Telesales Skills
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- Leadership and teambuilding
- Recruiting the Best
- Coaching and Appraisals
- Developing individuals within your team
- Field visits that work
- Targets and performance standards
- Accurate forecasting
- Successful Sales Meetings
- Assertiveness
- Disciplinary procedures
- Winning with Third Party Distributors
- Managing under pressure
- Making CRM work for you
|
| Pivotal
core competencies – for non sales staff |
Pivotal -
Performance coaching |
- Sales Awareness
- Delivering great customer service
- Dealing with difficult customers
- Telephone Skills
- Communication skills for service engineers and technical support specialists
- Using CRM to best effect
- Negotiating to win
- Managing stress in the workplace
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- One-to-one coaching and development for key individuals
- Experienced independent coaches
|